SIR40316 – Certificate IV in Retail Management

The SIR40316 Certificate IV in Retail Management is designed for individuals aiming to take on supervisory or management roles in retail. This course develops skills in team leadership, store performance, operational coordination, and high-level customer service.

• Duration: 6 to 24 months (depending on delivery mode, learner pace, and workplace training requirements)
• Delivery Method: Blended (Online + Workplace)
• Certification: Nationally recognised qualification
• Cost: $2,500 (fee for service). Fees can vary depending on your eligibility for government funding, concessions or a traineeship. Contact us to confirm your eligibility and what you'll pay.
• Payment Options: Credit card, direct payment

Job Opportunities

Graduates can work in roles such as:

• Store manager or assistant store manager
• Department manager
• Store supervisor
• Team leader

Graduates are equipped to oversee retail operations, manage staff, improve customer experiences, and work towards sales and business targets.

Entry Requirements

Entry to this qualification requires either completion of the SIR30216 Certificate III in Retail, or relevant industry employment experience in a role that has involved the skills and knowledge covered in the core units of the SIR30216 Certificate III in Retail.

What You'll Learn

Learners develop practical retail management skills including:

• Planning and coordinating team work
• Managing staff performance and development
• Handling operational challenges and implementing store policies
• Financial management and stock control
• Workplace safety and compliance with legal and organisational requirements
• Communication, leadership, and problem-solving

The qualification is made up of 11 units: 7 core and 4 elective.

The blended learning approach includes online learning in retail management, customer experience strategies, team leadership, and workplace compliance, as well as practical experience in real or simulated retail settings such as supervising teams, managing operations, resolving customer issues, and monitoring sales performance.

Further Studies

Pathway into the BSB50420 Diploma of Leadership and Management or other leadership, business, or operations qualifications.

Assessment

• Workplace projects and practical demonstrations
• Written tasks and scenario-based exercises
• Observation of skills in real or simulated retail settings
• Completion of all core and elective units

The qualification is awarded upon successful completion of all required units.