SIT20322 – Certificate II in Hospitality

The SIT20322 – Certificate II in Hospitality prepares learners to start a career in the hospitality industry. It provides foundational skills and knowledge for work in cafés, restaurants, hotels, and other hospitality settings, focusing on practical food and beverage service, customer service, and basic operational tasks.

• Duration: 6 to 24 months (depending on delivery mode, learner pace, and workplace training requirements)
• Delivery Method: Blended (Online + Workplace)
• Certification: No Expiry
• Cost: $2,000.00
• Payment Options: Credit Card, Direct Payment

Job Opportunities

Graduates can work in roles such as:

• Café attendant
• Food and beverage attendant
• Barista
• Hospitality support staff

Graduates are equipped to deliver quality customer service, follow workplace procedures, and support hospitality operations.

Entry Requirements

There are no entry requirements for this qualification.

What You'll Learn

Learners develop practical hospitality skills including:

• Serving food and beverages and assisting customers
• Maintaining hygiene and workplace safety standards
• Handling customer enquiries and supporting daily service operations
• Workplace communication, teamwork, and time management
• Following workplace policies and procedures

Blended learning approach includes online theory modules covering customer service, workplace policies, and hygiene, as well as practical experience in real or simulated hospitality environments including serving customers, preparing beverages, and supporting food service operations.

Further Studies

Pathway into Certificate III in Hospitality or specialised hospitality and food service qualifications.

Assessment

• Practical demonstrations and workplace tasks
• Written exercises and scenario-based activities
• Observation of skills in real or simulated hospitality settings
• Completion of all core and elective units

Certificate is awarded upon successful completion of all required units.