SIT20322 – Certificate II in Hospitality

The SIT20322 Certificate II in Hospitality prepares learners to start a career in the hospitality industry. It provides foundation skills and knowledge for work in cafés, restaurants, hotels, and other hospitality settings, focusing on practical food and beverage service, customer service, and basic operational tasks.

• Duration: 6 to 24 months (depending on delivery mode, learner pace, and workplace training requirements)
• Delivery Method: Blended (Online + Workplace)
• Certification: Nationally recognised qualification
• Cost: $2,000 (fee for service). Fees can vary depending on your eligibility for government funding, concessions or a traineeship. Contact us to confirm your eligibility and what you'll pay.
• Payment Options: Credit card, direct payment

Job Opportunities

Graduates can work in roles such as:

• Café attendant
• Food and beverage attendant
• Barista
• Hospitality support staff

Graduates are equipped to deliver quality customer service, follow workplace procedures, and support hospitality operations.

Entry Requirements

There are no formal entry requirements for this qualification. Suitable for school leavers and people starting out in hospitality.

Practical Requirements

This qualification includes units that must be completed in a hospitality workplace or a simulated environment that reflects real industry conditions, including working a set number of service periods. Contact us to discuss how this will be arranged for you.

What You'll Learn

Learners develop practical hospitality skills including:

• Serving food and beverages and assisting customers
• Maintaining hygiene and workplace safety standards
• Handling customer enquiries and supporting daily service operations
• Workplace communication, teamwork, and time management
• Following workplace policies and procedures

The blended learning approach includes online theory modules covering customer service, workplace policies, and hygiene, as well as practical experience in real or simulated hospitality environments including serving customers, preparing beverages, and supporting food service operations.

Further Studies

Pathway into the SIT30622 Certificate III in Hospitality or other hospitality and food service qualifications.

Assessment

• Practical demonstrations and workplace tasks
• Written exercises and scenario-based activities
• Observation of skills in real or simulated hospitality settings
• Completion of all core and elective units

The qualification is awarded upon successful completion of all required units.