SIR30216 – Certificate III in Retail

The SIR30216 Certificate III in Retail is designed for learners seeking to build their skills and take on more responsibility in retail environments. This course builds on foundation retail knowledge and develops customer service, sales, and operational skills for more independent roles.

• Duration: 6 to 24 months (depending on delivery mode, learner pace, and workplace training requirements)
• Delivery Method: Blended (Online + Workplace)
• Certification: Nationally recognised qualification
• Cost: $2,500 (fee for service). Fees can vary depending on your eligibility for government funding, concessions or a traineeship. Contact us to confirm your eligibility and what you'll pay.
• Payment Options: Credit card, direct payment

Job Opportunities

Graduates can work in roles such as:

• Retail sales assistant
• Customer service officer
• Senior sales assistant
• Junior team leader

Graduates are equipped to support day-to-day store operations, deliver high-quality customer service, and contribute to sales and operational goals.

Entry Requirements

There are no formal entry requirements for this qualification.

What You'll Learn

Learners gain retail skills including:

• Providing high-quality customer service
• Supporting day-to-day store operations and managing stock
• Processing sales and contributing to store performance
• Handling difficult customer situations
• Effective teamwork and communication with colleagues and supervisors
• Workplace safety, compliance, and professional behaviour

The blended learning approach includes online learning in customer service, sales techniques, merchandising, and workplace policies, as well as practical experience in real or simulated retail environments such as serving customers, arranging displays, and managing stock.

Further Studies

Pathway into the SIR40316 Certificate IV in Retail Management or business qualifications for career advancement. Completing this qualification meets the entry requirement for the Certificate IV in Retail Management.

Assessment

• Practical demonstrations and role-play exercises
• Written tasks and online quizzes
• Workplace observations
• Completion of all core and elective units

The qualification is awarded upon successful completion of all required units.