BSB20120 – Certificate II in Workplace Skills

The BSB20120 – Certificate II in Workplace Skills is an entry-level qualification designed for individuals starting their careers or seeking to gain foundational workplace skills. This course prepares learners to work in a variety of business and administrative environments. It focuses on practical workplace skills, helping learners transition from education into employment or further vocational training.

• Duration: 6 to 24 months (depending on delivery mode, learner pace, and workplace training requirements)
• Delivery Method: Blended (Online + Workplace)
• Certification: No Expiry
• Cost: $2,500.00
• Payment Options: Credit Card, Direct Payment

Job Opportunities

Graduates can pursue entry-level roles such as:

• Junior customer service officer
• Data entry operator
• General administrative support

Entry Requirements

There are no entry requirements for this qualification. Suitable for school leavers, career starters, or people returning to the workforce.

What You'll Learn

Learners will develop practical skills essential for the modern workplace, including:

• Effective communication and teamwork
• Customer service skills
• Time management and organisation
• Using workplace technology
• Safe work practices

Additional training covers administrative processes, business systems, and workplace expectations. Simulated workplace activities, such as preparing documents, working in teams, or delivering customer service, allow learners to practice in realistic environments.

The qualification usually includes 10 units of competency: 5 core units and 5 elective units chosen to match career goals or workplace needs.

Assessment

• Workplace-based activities
• Practical tasks and simulations
• Observation of skills in real or simulated work settings
• Written assessments or online quizzes
• Completion of all core and elective units

Certificate is awarded upon successful completion of all required units.