SIR20216 – Certificate II in Retail Services

The SIR20216 Certificate II in Retail Services is designed for individuals starting a career in retail. The course provides foundation skills and knowledge for working in retail environments such as shops, supermarkets, and customer service centres. It focuses on practical skills for customer engagement, product handling, and supporting daily store operations.

• Duration: 6 to 24 months (depending on delivery mode, learner pace, and workplace training requirements)
• Delivery Method: Blended (Online + Workplace)
• Certification: Nationally recognised qualification
• Cost: $2,500 (fee for service). Fees can vary depending on your eligibility for government funding, concessions or a traineeship. Contact us to confirm your eligibility and what you'll pay.
• Payment Options: Credit card, direct payment

Job Opportunities

Graduates can work in roles such as:

• Retail assistant
• Customer service officer
• Sales support staff

Graduates are equipped to support daily store operations, provide quality customer service, and contribute positively to retail workplaces.

Entry Requirements

There are no formal entry requirements for this qualification. Suitable for school leavers, career starters, or those entering the retail industry.

What You'll Learn

Learners develop practical retail skills including:

• Assisting and serving customers effectively
• Operating point-of-sale (POS) systems
• Managing stock and store presentation
• Workplace communication, teamwork, and problem-solving
• Following workplace procedures and safety standards

The blended learning approach includes online theory, workplace policies, and customer service principles through interactive modules, as well as practical experience in simulated retail environments or workplace placements, practising tasks like serving customers, arranging displays, and handling transactions.

Further Studies

Pathway into the SIR30216 Certificate III in Retail or the BSB30120 Certificate III in Business for career advancement in retail or business administration.

Assessment

• Practical demonstrations, role-play, and simulation
• Online self-paced knowledge questions
• Workplace observations
• Completion of all core and elective units

The qualification is awarded upon successful completion of all required units.