BSB20120 – Certificate II in Workplace Skills

The BSB20120 Certificate II in Workplace Skills is an entry-level qualification designed for individuals starting their careers or seeking to gain foundational workplace skills. This course prepares learners to work in a variety of business and administrative environments. It focuses on practical workplace skills, helping learners move from education into employment or further vocational training.

• Duration: 6 to 24 months (depending on delivery mode, learner pace, and workplace training requirements)
• Delivery Method: Blended (Online + Workplace)
• Certification: Nationally recognised qualification
• Cost: $2,500 (fee for service). Fees can vary depending on your eligibility for government funding, concessions or a traineeship. Contact us to confirm your eligibility and what you'll pay.
• Payment Options: Credit card, direct payment

Job Opportunities

Graduates can pursue entry-level roles such as:

• Junior customer service officer
• Data entry operator
• General administration support

Entry Requirements

There are no formal entry requirements for this qualification. Suitable for school leavers, career starters, or people returning to the workforce.

What You'll Learn

Learners will develop practical skills for the modern workplace, including:

• Effective communication and teamwork
• Customer service skills
• Time management and organisation
• Using workplace technology
• Safe work practices

Training also covers administrative processes, business systems, and workplace expectations. Simulated workplace activities, such as preparing documents, working in teams, or delivering customer service, allow learners to practise in realistic environments.

The qualification is made up of 10 units: 5 core and 5 elective, chosen to match career goals or workplace needs.

Further Studies

Pathway into the BSB30120 Certificate III in Business or other Certificate III qualifications.

Assessment

• Workplace-based activities
• Practical tasks and simulations
• Observation of skills in real or simulated work settings
• Written assessments or online quizzes
• Completion of all core and elective units

The qualification is awarded upon successful completion of all required units.